Terms & Conditions

The times described as start times are departure times. Punctuality is not only a highly appreciated value in the context of our Basque culture, but it is crucial for the smooth running of the tours. I am well aware that you are enjoying a few days of vacation, and it is my intention to help you get the most out of it. I hope that you will understand that the design of the schedules of these tours has considered in an “almost” millimetric way the times, both of the displacements, and the start and end times of the different visits and activities. This is in order to maximize the enjoyment of them. A day that starts late can turn into not being on time for an appointment. This could very well mean that we will not be able to get in and live that part of the experience without any right to a refund.

PAYMENT

The reservation for each of the tours is formalized with an advance deposit of 50% of the cost of the tour in question. A virtual payment link will be provided for this purpose, unless a bank transfer has been agreed to by e-mail.

The remaining amount will be paid in the same way as the previous reservation.

For reservations made within two weeks of the tour dates, the deposit is the total price of the tour.

CANCELLATION POLICY

  • Any cancellation must be initiated by e-mail contacting me at mikel@pickaB.tours, and will also be acknowledged by pickaB Tours via e-mail. Cancellation notifications by phone will not be accepted.

  • Weather conditions: Tours are carried rain or shine. Bad weather is not a valid reason to cancel a tour day, except for those tours in which hiking is an essential part, in which case pickaB will offer alternatives in order not to waste the day. If you have any doubts about which tours fit this condition, please contact me before booking the date.

  • Tour Guide changes: No refund will be given if a client decides to cancel a tour due to a guide change.

  • Circumstances beyond our control: pickaB Tours is not liable for reduced/cancelled itineraries due to circumstances beyond our control such as flight delays, ships unable to dock for whatever reason or unscheduled closures of tourist sites. Therefore, adequate insurance is strongly advised.

  • Special cases: Other major force cancellations might be discussed to reach an agreement. A verification of the reason why the tour was cancelled will be requested.

REFUND POLICY

Cancellation fees will be applied per booking, based on the date we receive your written notification. Unless otherwise noted for specific departures, cancellation fees are based on the following schedule:

Time before Travel Date* / Refund

More than 4 weeks / 100% of the Booking price

4 weeks – 2 weeks / 50% of the Booking price

0 – 2 weeks / no refund

No show / no refund

  • No-shows. If the client hasn’t shown up nor made contact with us via the tour guide telephone provided in the booking form within 30 minutes after the booked starting tour time, we’d consider it a no-show. No refund will be given. Clients booking an airport pick-up tour must contact us at the earliest if their airplane is delayed or cancelled (detailed instructions are provided upon booking – failure to contact us to announce a delay will result in a no-show declaration).

  • Cancellation of part of the total booked services: When several services have been booked and the client needs to cancel only part of them, the above policies will be applied only to the cancelled services part.

  • Refunds will be sent back to your credit card (if you paid online) unless otherwise agreed. You will take care of any costs/commissions required for the refund transfer.

  • No refund will apply when service has already been provided, either fully or partially.

EXCLUSIONS

The above stated refundable amounts don’t include: any non-recoverable upfront costs incurred by pickaB Tours on your behalf (either broken down in the tour descriptions such as (but not limited to) entrance fees, tasting reservation fees or others agreed with the client before booking) and/or refund transfer costs.

CANCELLATIONS BY pickaB Tours

pickaB Tours reserves the right to refuse, block or cancel a booking at any time, for any reason, at its sole discretion. In the unlikely event that pickaB Tours had to cancel a tour, we’ll always first try to agree to another timeframe that works for the client.

If we couldn’t agree on another time for the tour, or we were unable to provide a substitute, the deposit will be refunded within 10 working days and pickaB Tours will be responsible for refund transfer costs.

pickaB Tours reserves the right to cancel, alter or modify any tour service before departure for any reason. pickaB Tours and its suppliers reserve the right to substitute restaurants, routes or other services listed in the itinerary with comparable services if necessary.

If a tour is cancelled for any foreseeable reason, you agree that a full refund of any tour payments made to us is in full settlement of any claim you may have against pickaB Tours or our suppliers, partners or other intermediaries.